Terms & Conditions For Customer| InstantMenu

Terms & Conditions For Customer

This is an agreement between you and InstantMenu(with its affiliates, “InstantMenu” or “we”). By using the InstantMenu Services, you agree to be bound by the terms of this Agreement. If you do not accept the terms of this Agreement, then you may not use the services on the Platform. While placing order using the Platform, you shall be contracting with InstantMenu and you signify your acceptance to this Terms of Use and other InstantMenu policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy) as posted on the Platform and amended from time to time, and create a legally binding arrangement to abide by the same. Your use of any of the InstantMenu Services is subject to any additional rules, policies, and terms that apply to those InstantMenu Services.

General

For the purposes of these Terms, ‘User’ and wherever the context may require, ‘You’ (or any variation thereof), shall mean any natural or legal person (including any legal heirs, administrators or successors) who has agreed to become a user of the Platform by accessing or using the Platform. If You are accepting these Terms and using the Services (as defined below) or the Platform on behalf of a company, organization, government, or other legal entity, You represent and warrant that You are authorized to do so
These Terms contain rules, regulations, policies, terms and conditions applicable to any Person who may access or use the Platform, as modified and updated from time to time.
Use of the Platform and the Services provided are subject to the rules and regulations, policies, notices, terms and conditions set forth or included by reference in these Terms. Please read these Terms carefully before using on the Platform or listing any item, accessing any material, information or Services, posting any information at or through the Platform. The Company reserves the right to modify the Platform and/or alter these Terms and/or Policies at any time
The price of the products and services offered by the Vendor are solely determined by the Vendor itself and the InstantMenu has no role to play in such determination of price in any way whatsoever
Thus InstantMenu is not responsible for any non-performance or breach of any contract entered into between Vendor and Customers

Customer Obligations

You agree, undertake and confirm that your use of Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, download, modify, publish, transmit, update or share any information which:

is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
harasses or advocates harassment of another person;
promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
contains video, photographs, or images of another person (with a minor or an adult);
is misleading or misrepresentative in any way;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any criminal offence or prevents investigation of any offence or is insulting any other nation;
harm minors in any way;
refers to any website or URL that, in our sole discretion, contains material that is inappropriate for the Platform or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms;
provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
directly or indirectly, offers, attempts to offer, trades or attempts to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable Law, rule, regulation or guideline for the time being in force; or
creates liability for us or causes us to lose (in whole or in part) the services of our internet service provider or other suppliers.

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve our right to prohibit any such activity.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform, or with any other person's use of the Platform.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Platform or any service offered on or through the Platform. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
You may not use the Platform or any content on the Platform for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes the rights of InstantMenu and/or others.

Customer Covenant's (Agreement)

Customer Information

You agree to provide true, accurate, up to date and complete information while signing up on the Platform or for any other purpose when prompted or requested to do so on the Platform.
For the use of our Services, You will be required to use certain devices, software, and data connections, which we otherwise do not supply. For as long as You use our Services, You consent to downloading and installing updates to our Services, including automatically, downloading and installing such updates.
You are responsible for all carrier data plan and other fees and taxes associated with Your use of our Services. We may charge You for our Services, including applicable taxes. We do not provide refunds for our Services, except as required by Law.
You are expressly and voluntarily accepting the terms of the User Agreement and supplying all such information by You on the Platform, including all information deemed "personal" or “sensitive” by applicable Laws, is entirely voluntary on Your part.
The Company shall not be responsible in any manner whatsoever for the authenticity of the personal information or sensitive personal data or information supplied by the User to the Company or to any other person acting on behalf of the Company. You are prohibited from misrepresenting Your identity and agree not to represent Yourself as another User or login/ register using the identity of any other Person. You are responsible to maintain and promptly update the information provided while signing up or verifying or for any other purpose on the Platform to ensure that the information provided by You is true, accurate, current, complete and not misleading at all times.
If You provide any information that is untrue, inaccurate, misleading, not current or incomplete or the Company has reasonable grounds to believe that such information is untrue, inaccurate, misleading, not current or incomplete, or not in accordance with the User Agreement, the Company reserves the right to indefinitely suspend or terminate or block Your use or access to the Platform in any manner whatsoever. Should any other User or Person act upon such untrue, inaccurate, not current or incomplete information provided or verified by You, the Company, and its Personnel shall not be liable for any damages, Losses, direct, indirect, immediate or remote, interests or claims resulting from such information to You or to any third party. You hereby agree and undertake to indemnify and to hold harmless the Company, and its Personnel in accordance with the Indemnity clause contained in these Terms.
Once You have signed up on the Platform, You agree, allow and grant the Platform to gain access to Your mobile device to find and keep track of mobile phone numbers of other Users of the Service, Your location, inbuilt storage or other storage on Your mobile device, access to internet, control vibration, accounts on Your mobile device and such other data or information downloaded, added, edited, stored, processed, used, deleted on or from Your mobile device.

Customer Terms Regarding Order

Customers are those who will order the food to the outlet from the InstantMenu platform.
Customer should be aware that their information like name, mobile number, etc. will be shared to respected outlets as login through customer mobile number is mandatory
InstantMenu platform is totally free for the customers. Customers does not have to install any kind of application, they just need to scan QR and open the respective outlet in their browser and can order from there.
If customer feels any inappropriate data or any offensive things in the menu of the respected outlet they can report the outlet on InstantMenu platform and InstantMenu has all rights to take action against respected outlet.
If customer selects to pay through cash then he has to pay directly to the outlet. InstantMenu takes no responsibility for such cash transaction. Also, cancellation and refund of cash transaction is not under InstantMenu, customer has to contact outlet owner for the same
6) If customer selects to pay through cash then he has to pay directly to the outlet. InstantMenu takes no responsibility for such cash transaction. Also, cancellation and refund of cash transaction is not under InstantMenu, customer has to contact outlet owner for the same
7) InstantMenu is not responsible if customer gets any improper food, stain food, rotten food by the outlet
8) Food or Goods not properly served, improper food/goods delivery, wrong food/goods delivery, wrong food/goods served by outlet, all these matters are not under InstantMenu
9) Any external issues like misbehaving of restaurant staff, waiters, deliver boys, etc are not under InstantMenu
Cancellation and Refund of online order
1. Once order has been placed, customer has no rights to cancel/modify the order. If they want to cancel the order they need to contact the outlet for the same
2. Outlet has right to cancel the order. Make sure customer will get a refund of 99.01% of its order value if the order is cancelled. Customer will receive the refund within 6-7 working days

Changes to This Terms & Conditions

We may update our Terms & Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms & Conditions on this page.

This policy is effective as of 2022-12-12

If you have any questions or suggestions about our Terms & Conditions, do not hesitate to email at info@instantmenu.co